Shipping and delivery terms
Monsieur Truffe currently deliver Australia wide. COVID19 has affected deliveries in such a way that we CANNOT guarantee overnight services, even for express parcels.
We often utilises courier services that do not have a ‘return to depot’ process if no one is available to accept delivery. If you anticipate that no one will be present to sign for goods, consider arranging delivery to a business or other address. We are unable to take responsibility for loss, damage or theft that occurs after delivery is completed.
Orders are shipped on business days. We attempt to avoid our products being in transit over weekends where possible, to avoid unnecessary time in transit, which may compromise product quality.
We are unable to accept responsibility for delays on the part of courier services and shipping companies.
Redelivery charges apply where incorrect address/critical delivery details are submitted by the customer. Accuracy of entry when ordering is out of our control.
Shipping times may vary during peak gifting seasons, Christmas and Easter.
Some fragile products are only available for local Victorian delivery or pickup.
We cannot exchange or refund goods due to the perishable nature of chocolate, so please order carefully.
Where an order is damaged during delivery, we undertake to replace any product delivered to you that is faulty or is in a damaged condition. If you wish to return a faulty or damaged product, you must notify us within 24 hours upon receiving the goods.
If we are unable at the time of return to replace or exchange returned goods, we undertake to reimburse your credit card for the amount initially debited for the purchase including packaging and postage charges.
Local Pickup from Brunswick EastAs an alternative to paying for delivery, we offer free in store pick up for website orders. This is available from our store. Upon placement of your order for pick up, we will be in contact with you when your order is ready for collection. Our hours of operation for collections are 8:00am - 4.30pm Monday to Friday. We are closed on Saturdays, Sundays and public holidays. Take this into consideration when ordering. In some circumstances, products available on our website may have run out in store. If this is the case, we will advise you and offer a replacement item, however if this is unsuitable a refund will be given.